Frequently Asked Questions. Look below if you had a question in our services. If you can't find what you're looking for, please give us a shout!
Do you accept refunds/returns/exchanges?
Canvas art has special shipping and handling requirements. We will make sure that your new art pieces are treated with love and care and will be securely packaged for safe delivery. Unfortunately we cannot oversee every stage in the delivery process - if the canvas is damaged during the delivery process, please get in touch with us to discuss how we can help.
Ayah Collective strives to provide art that is special and something that you can be proud of in your homes.
We hope all our clients will be happy with their purchases. Our refund and exchange policy extends to damaged pieces as the result of uncontrollable delivery conditions. After a piece reaches your home in perfect condition, we do not accept returns or exchanges because we cannot guarantee that the canvas will be returned as intact as when you receive it.
I live in Toronto and really want to buy a piece. Do I have to pay for shipping?
No, you don't! We offer free pickup available right from the heart of the city. Come pick up your art from us at Yonge and Dundas. If you're interested in buying local, send us an email and we'll arrange a meetup. Please don't purchase the piece online if you plan to buy local!
Why don't you have more stock of each design?
We believe that everyone should have a piece unique to them. That means we stock up on variety over quantity. Snag up a piece you like before it sells out! We are also starting off so as we grow and you, our client family grows, there will be more exclusive pieces and more stock. Join us for this journey!
What currency are your prices in and where do you ship?
Since we're Toronto based, our prices are based in Canadian Dollars (CAD). If you're not in Canada, don't fret, we ship North America-wide and your currency at check-out should reflect any relevant conversion. Remember to spend $50 CAD to get free shipping to wherever on this continent, and hopefully one day, worldwide! ;)